AREA MANAGER - SINTRA AND COSTA DA CAPARICA

WOTELS is a young and dynamic chain of Hotels & Hostels, expanding rapidly across Portugal!

With ambitious plans for the future, we are looking for an Area Manager for the Sintra and Costa da Caparica region. Our mission is to provide versatile, safe, and lively accommodation, offering unique and enriching experiences for our guests.

Job Description:

Your mission will be to oversee the management of multiple properties, ensuring operational excellence, adherence to brand standards, and guest satisfaction. Acting as a key link between operational management and the properties, you will implement strategies, standards, and procedures, fostering efficient management aligned with organizational goals.

Key Responsibilities:

• Conduct daily visits to the properties, inspecting rooms, front-of-house, and back-of-house to ensure compliance with brand standards and identify areas for improvement.
• Monitor revenue and costs for each property, taking full ownership of budgets and implementing immediate actions to maximize profitability.
• Provide daily support to property supervisors in solving operational challenges and managing Human Resources, ensuring smooth and efficient operations.
• Monitor and analyze guest feedback, developing action plans to drive continuous improvement in the guest experience.
• Lead by example and promote a guest-focused mindset, interacting directly with guests, understanding their needs, and demonstrating the expected level of service.
• Coordinate team training and development, ensuring operational excellence and employee satisfaction.
• Conduct performance evaluations with property supervisors, supporting team management to align individual goals with the organization’s strategic objectives.
• Collaborate on the preparation of annual budgets and strategic plans for the properties, ensuring effective execution and alignment with established goals.
• Ensure compliance with Health and Safety, Food Safety, and facility maintenance standards, monitoring their application across all properties.
• Foster clear communication and collaboration with commercial, maintenance, finance, human resources, and marketing departments, promoting alignment and efficiency.
• Support inspections and proactively address non-compliance issues.
• Build and maintain strong relationships with internal and external stakeholders, including owners, suppliers, and business partners, ensuring effective and lasting partnerships.

What We’re Looking For:

• Education and experience in team management within the hospitality sector
• Excellent organizational and leadership skills
• Fluency in Portuguese and English
• Proactivity, attention to detail, and ability to work under pressure
• Strong sense of responsibility and team spirit
• Proficiency in IT and Microsoft Office tools
• Driver’s license
• Flexible schedule
• Resilience and ability to manage stress

Seize this opportunity!

Send us your CV and a short introduction to you@wotels.com with the subject: “Area Manager - Sintra and Costa da Caparica.”

HOTEL OPENINGS MANAGER

WOTELS is a young, dynamic chain of Hotels & Hostels expanding across Portugal! With ambitious plans for the future, we are looking for a Hotel Openings Manager to lead our new openings and ensure that each project meets the highest standards of quality and efficiency. Our mission is to provide multi-faceted, safe, and vibrant accommodations, fostering unique and enriching experiences for our guests.

We’re looking for someone with a passion for detail, an entrepreneurial spirit, excellent project management skills, experience in openings, and a strong desire to contribute to our growth.

Are you ready to take on the challenge?

Key Responsibilities:

• Manage all phases of new hotel openings, from pre-opening to soft and commercial opening.
• Coordinate with HR, Commercial, and Finance departments to ensure effective and timely planning.
• Lead the procurement process with key suppliers for the new unit.
• Contribute to the development of the go-to-market strategy and implement operational standards across new units.
• Oversee hiring and training for new hotel teams, ensuring they are well-prepared from day one.
• Monitor pre-opening budgets and ensure all procedures reflect WOTELS’ values.
• Facilitate communication among stakeholders and provide regular updates to the central team and management on project progress.
• Ensure smooth integration of new hotels into daily operations, providing consistent support during the after-care phase.
• Build and maintain strong, balanced relationships with suppliers and partners.

The Ideal Candidate:

• Education and experience in hotel management and opening new units.
• Excellent organizational and leadership skills.
• Fluency in Portuguese and English.
• Proactivity, attention to detail, and ability to work under pressure.
• Strong sense of responsibility and commitment to excellence.

Additional Details:

• Location: Nationwide, with availability for frequent travel throughout Portugal – ideally based in Lisbon.
• Career growth and development opportunity within a company with ambitious expansion plans.

If you have the energy and skills we’re looking for, send your CV and a brief cover letter to you@wotels.com with the subject line “Hotel Openings Manager Application.”

ESTÁGIO PROFISSIONAL IEFP - DEPARTAMENTO DE VENDAS

Oportunidade de estágio fantástica! Vem conhecer o mundo da hotelaria com a WOTELS.

A WOTELS é uma jovem e muito dinâmica cadeia de Hostels & Hotéis que se encontra em expansão em todo o território nacional e queremos continuar a crescer! A nossa Missão é oferecer um alojamento multi-oferta, limpo e seguro num espaço com vida própria e onde seja estimulada a interação com os outros clientes.

Sobre a função:

• O estágio em vendas oferece uma experiência de aprendizagem abrangente, concebida para lhe dar a conhecer as principais áreas do departamento. Desde reservas individuais a reservas de grupo, e-commerce e campanhas promocionais, terá uma ideia de como funciona uma equipa de vendas bem-sucedida na indústria hoteleira.
  

Principais responsabilidades:

• Como estagiário de vendas, trabalhará em estreita colaboração com a nossa equipa experiente e estará envolvido em:
  Reservas de clientes particulares: Ajudar a gerir as reservas individuais dos hóspedes, aprender os fundamentos da gestão das relações com os clientes e adaptar as experiências às necessidades dos hóspedes.
• Reservas de grupos: Apoiar a equipa com reservas de grupos, incluindo reservas de empresas, lazer e eventos.
• E-commerce: Promoção: Ajudar a criar, planear e implementar campanhas promocionais para aumentar as reservas durante as épocas altas e baixas. Colaborar com o marketing para conceber campanhas específicas e acompanhar o seu impacto.
  

Requisitos:

• Licenciatura em Hotelaria, Turismo ou áreas semelhantes.
• Paixão por viagens e excelente capacidade de atendimento ao cliente.
• Forte capacidade de organização e comunicação.
• Conhecimentos básicos de reservas e comércio eletrónico são uma vantagem!
• Proactivo, adaptável e com vontade de aprender.
• Legível para Estágio Profissional - IEFP +Talento
  

CONDIÇÕES

• Horário de 40h semanais, de 2ª a 6ª feira
• 6 meses contrato de estágio de acordo com os valores IEFP
• Bolsa de estágio
• Subsídio de Alimentação

Estás pronto para começar a tua viagem conosco?
Se estás ansioso por aprender e pronto para causar impacto na indústria hoteleira, gostaríamos de te ouvir!

Envie o teu currículo e uma breve carta de apresentação descrevendo o teu interesse nesta função para you@wotels.com com o Título “Estágio Profissional de Vendas”

RECEPTION

We're looking for fun, responsible and enthusiastic people who want to grow and develop their career with us!

IMMEDIATE ENTRY

Some of your duties:

• Promoting relations with guests
• Carrying out check-ins, booking extensions and check-outs
• Keeping the work and guest areas clean and organised
• Processing receipts, checking and tidying and storing supplier deliveries correctly
• Passing on important and relevant information
• Ensuring the safety and well-being of all guests
• Complying with internal rules and procedures

Profile we are looking for:

• Experience and training in the area
• Proficiency in Portuguese and English
• Availability for rotating shifts

What we offer:

• Above-average salary conditions and other company benefits.
• Good working atmosphere

Join us and turn your talent into success!

Send your CV or a presentation video to you@wotels.com, or fill out the form on our page.

In the subject line, please include the position, location, and the year (Reception - Porto 2024).

We can't wait to meet you!

HOUSEKEEPING

We're looking for fun, responsible and enthusiastic people who want to grow and develop their career with us!

Some of your duties:

• Comply with rules and procedures in a constructive and positive manner
• Respond to emergency requests from the Reception and Coordination team
• Carry out the daily/weekly cleaning plan assigned by the Coordination team
• Keep your storage space and work materials organised and clean
• Identify material needs on a weekly basis and inform the Coordination team
• Identify any anomalies and report them to Coordination

Join us and turn your talent into success!

Send your CV or a presentation video to you@wotels.com, or fill out the form on our page.

In the subject line, please include the position, location, and the year (Reception - Porto 2024).

We can't wait to meet you!

HOUSEKEEPING PART-TIME

WOTELS is a young and dynamic chain of Hostels & Hotels that is expanding across Portugal, and we want to keep growing!

Our mission is to offer versatile, clean, and safe accommodation in spaces with their own unique atmosphere, where guest interaction is encouraged.

We are looking for fun, responsible, and enthusiastic individuals who are ready to grow and develop their careers with us!

Some of your responsibilities will include:

• Following rules and procedures in a constructive and positive manner;
• Responding to emergency requests from the Reception and Coordination teams;
• Carrying out the daily/weekly cleaning plan assigned by the Coordination team;
• Keeping your workspace and cleaning materials organized and tidy;
• Identifying material needs weekly and communicating them to the Coordination team
• Detecting and reporting any anomalies to the Coordination team.

Do you have experience and training in this area?

Are you ready to take on the mission we trust you with?

• Part-time: 4 hours per day (7 PM to 11 PM);
• Fixed days off: Monday and Tuesday.

Send us your CV and a short introduction to: you@wotels.com
Email Subject: Housekeeping_Parttime_Lisbon